Delete Your Account & Data

NutraForge Technologies Inc. ("NutraForge") lets you delete your NutraForge account, and the data we hold about you, either from inside the app or by sending us a request. This page explains both methods, what is deleted, what is not deleted automatically, what we may keep, and when deletion happens.

Option 1: Delete from within the app

The fastest way to delete your account is directly in the NutraForge mobile app:

1. Open the NutraForge app and sign in to your account.
2. Go to Settings.
3. Under Account, tap Delete Account.
4. Read the on-screen summary, tap Delete account, and confirm the deletion.

The deletion described below runs while the app waits, and you are signed out when it finishes. After deletion you will no longer be able to sign in with that account. If something goes wrong, the app shows an error and you can try again.

If you are the only Owner of an organisation account, the app will not delete your account until another member of the organisation has been made an Owner.

Option 2: Request deletion without the app

If you can no longer access the app, you can request account deletion by email:

We verify that the request comes from the account owner and then delete the account. We may contact you to confirm your identity before processing the request.

What data is deleted

When your account is deleted in the app, we delete:

• Your profile and personal information (name, email, date of birth, gender, city, country and similar details)
• Your health profile (height, weight, goals, activity level and dietary restrictions)
• Your meal and drink logs, custom drinks and favourite meals
• Your chat history, including the chat sessions, checkpoints and transcripts held by our AI service
• Your reports and promo code redemptions
• The photos you uploaded to chat
• Your organisation membership records and any pending organisation invitations addressed to you or sent by you
• Your login with our sign-in provider, Auth0 (you will no longer be able to sign in)

What is not deleted automatically

Some companies that help us run NutraForge keep their own copies of your information. Deleting your account does not delete these copies:

• PostHog: usage analytics, logs and records of AI requests, which can include your user ID and the text of your messages. Older app versions also sent more profile details to PostHog.
• Customer.io: your name, email address, age, push notification token, and your organisation ID if you have one.
• RevenueCat: your purchase and subscription records.
• Sentry: crash reports.
• WinWinKit: a promo code you entered and your user ID.
• Firebase: the token that identifies your phone for push notifications.
• Stripe: billing records for organisation accounts.
• AI providers: anything OpenRouter and the model providers it uses keep under their own policies.
• Server logs kept by our hosting provider.
• Conversations a practitioner held with the AI assistant about you. If your account was linked to an organisation, these belong to the practitioner and are not deleted with your account.

You can email privacy@nutraforge.ca to ask for these copies to be removed. RevenueCat and Stripe may keep purchase records for accounting. Each provider otherwise keeps data under its own policy.

What we may keep

We may keep:

• Transaction and billing records where we are required to keep them for legal, tax, or accounting obligations.
• Security and fraud prevention records that we need to protect the Service and its users.

When deletion happens

• In-app deletion: the data listed above is deleted as part of the request. When the app signs you out, the deletion has finished.
• Email requests: we handle your request and reply to your email within 30 days of receiving it.
• Copies held by other companies: removed only when you ask us to request it, as described above.

Questions?

If you have any questions about deleting your account or your data, contact us at: